INTRODUCTION

Your privacy is very important to us. We are committed to ensuring that when you choose us to acquire your tickets, you know what personal data we collect about you and how we use your personal data. We are committed to protecting and respecting your privacy. This data privacy notice (“Privacy Notice”) is a statement that describes how we will use your personal data. Please take the time to read and understand our Privacy Notice.

WHO WE ARE

Ticket Wala LLP is an online agent for the sale of tickets appointed and authorised by the event organisers. Our ticketing platform operates through our website www.ticketwala.pk.

SCOPE OF THIS NOTICE

This Privacy Notice (together with our End Users Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This Privacy Notice also sets out how you can instruct us if you prefer to limit the use of that personal data and the procedures that we have in place to safeguard your privacy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By using our Websites or our Apps, registering with us or submitting information to us you signify you have read and understood our collection, use and disclosure of your personal information in accordance with this Privacy Notice. If you do not agree with this Privacy Notice, you must not use our Websites and our Apps, access our services or submit information to us.

4 INFORMATION WE MAY COLLECT (OR RECEIVE) ABOUT YOU

4.1 We may collect (or receive) and process your personal data when:

• you contact us, whether through our Websites, our Apps or otherwise (for example, via our online form, by e-mail, post, fax or phone), as we may keep a record of that correspondence (e.g., complaints, support requests, technical queries).
• you update your customer account or submit information on our Websites/Apps (via desktop or mobile), such as:
  • name and address;
  • e-mail address;
  • username, password;
  • IP address;
  • phone number;
  • gender; and
  • age.
• we ask you to complete surveys for research purposes (you do not have to respond).
• you use and interact with our Websites or our Apps (e.g., device model, IP address, browser type/version, time zone, plug-ins, OS, carrier/ISP, traffic/location/weblog data). We use cookies and similar tracking technology; see our cookies policy for details.
• you use your customer account to log in or use our ticketing platform features, solutions and applications.
• we receive and provide information about tickets you purchase and relevant event information. We disclose such details only to third parties who need them to deliver services (e.g., event organisers, venues, box office providers).

4.2 We may have access to your financial information (billing address, bank details, payment history) to take payments, issue refunds, or support customer service.

4.3 We may access social media content in the public domain and any direct messages you send to us via social media (e.g., posts, comments, pictures, videos).

4.4 We may check some of the information you provide against third-party databases.

6 HOW WE MAY USE THE INFORMATION

6.1 We may process your personal data for one or more lawful bases depending on the specific purpose.

6.2 We may process this information for the purpose of:

• dealing with your inquiries and requests. Lawful Basis: consent or performance of a contract.
• notifying you about important changes to our Websites, Apps or services. Lawful Basis: contract or legitimate interests.
• carrying out obligations under contracts (e.g., providing tickets and event updates). Lawful Basis: contract or legitimate interests.
• providing and personalising our services; providing access to Website/App features; processing payments; administering registrations and customer records. Lawful Basis: contract or legitimate interests.
• market research, analysis and statistics. Lawful Basis: consent, contract or legitimate interests.
• sending marketing communications (including push notifications in Apps). Lawful Basis: consent or legitimate interests.
• preventing, detecting and investigating illegal activities; enforcing End Users Terms of Use. Lawful Basis: legal obligations or legitimate interests.
• improving and developing our Websites, Apps or services; ensuring optimal presentation of content; maintaining adequate security. Lawful Basis: contract, legal obligations or legitimate interests.
• compliance with applicable laws and regulations; debt recovery/tracing; fraud and AML compliance. Lawful Basis: legal obligations or legitimate interests.
• running customer areas, privileges, rewards and loyalty schemes. Lawful Basis: legal obligations, contract or legitimate interests.
• competitions and special offers. Lawful Basis: consent, contract or legitimate interests.
• collecting feedback (including via independent research/feedback providers). Lawful Basis: consent or legitimate interests.
• recruitment (if you apply for a role). Lawful Basis: consent, contract or legitimate interests.
• monitoring use of our Websites/Apps for abuse or threats (e.g., trolling, attempted hacking). Lawful Basis: consent, contract or legitimate interests.
• understanding our customer base (e.g., segmentation by geography/behaviour) to tailor experiences and communications. Lawful Basis: legitimate interests.
• testing new systems/processes and assisting the development of new products/Apps. Lawful Basis: legitimate interests.

6.3 If you are an existing customer, we may contact you with information, products or services that you request or which are similar to those we provide, unless you opt out. We may contact you by post, telephone, fax, and email.

6.4 We do not sell, rent, or otherwise provide your personal data to third parties unless you consent, it is necessary to provide services, or as described in this Privacy Notice.

6.5 If you post messages on forums or other message platforms we provide, we may process that information to respond, resolve disputes, provide support and troubleshoot.

6.6 You may ask us for information about our services (including jointly offered services) by emailing [email protected].

6.7 If you stop using our Websites/Apps/services or your permission to use them is terminated, we may continue to use and disclose your personal information in accordance with this Privacy Notice and the law. To stop emails, please unsubscribe or contact us.

7 CONTACTS INFORMATION

7.1 Where applicable, you can change contact details anytime in your customer account and update notification preferences in settings.

7.2 We may use information you provide to us, or to third parties offering combined services with us, to customise the services we provide to you.

8 INFORMATION SECURITY

8.1 The Internet is not a secure medium. We use a range of security procedures.

8.2 Accounts are protected by username and password, which you should never divulge.

8.3 Communications over the Internet (e.g., emails/webmails) are not secure unless encrypted and may route through multiple countries.

8.4 We cannot accept responsibility for unauthorised access or loss of personal information beyond our control.

8.5 We use reasonable endeavours to implement appropriate policies, rules and technical measures to protect personal data from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

8.6 We will not disclose your information to government institutions or authorities except if required by law.

8.7 Wherever we share your personal data with sponsors, brands, analytics providers, or other third parties for marketing, analytics or operational purposes, we will, where reasonably practicable, apply measures such as pseudonymisation and encryption (in transit and at rest) and implement contractual, organisational and logical access controls. Where full identifiers are not necessary, we will, where reasonably possible, provide data in aggregated, anonymised or pseudonymised form.

8.8 Certain services may include social networking, chat room or forum features. Do not submit personal data you do not want to be seen, collected or used by other users.

9 TO WHOM WILL YOUR INFORMATION BE DISCLOSED?

9.1 Your information may be disclosed for processing:

• to our employees, our Affiliates and their employees;
• to event organisers where you purchase tickets or services connected to an event (they may send you marketing communications by e-mail, SMS, post, phone, social media);
• to third-party consultants, (sub-)contractors, suppliers or service providers (e.g., email marketing companies, hosting/IT providers);
• to auditors, contractors or advisers for auditing/assisting/advising on our business;
• to analytics and search engine providers to improve and optimise our Websites/Apps;
• to successors in title, prospective sellers/buyers, or Affiliates in a merger/re-organisation;
• to government bodies and law enforcement agencies in response to legal/regulatory requests;
• to third parties to enforce/apply our End User Terms of Use or other agreements;
• to protect the rights, property, integrity or security of our company, our customers, or others; and
• where you have consented, to selected third parties that may contact you about products and services of interest in jurisdictions where we operate.
• Where you visit our website, purchase tickets, register for events, register interest in promotions, or otherwise consent, we may share select personal data (e.g., name, contact details, ticketing history, event attendance metadata) with event sponsors, brands and selected third-party marketing partners for event-specific campaigns, targeted marketing, promotions and sponsorship activations. Disclosures are limited to the minimum necessary and, where practicable, in pseudonymised or aggregated form.

9.2 Any social media posts or comments you send to us will be shared under the relevant platform terms and could be public. Please review those platforms’ privacy policies and terms.

9.3 When you visit our Website, certain data may be encrypted and shared with or accessible to integrated third-party providers, sponsors or brand partners whose services, promotions or functionalities are embedded on our Website. Such third parties may process data under their own privacy policies (including independent marketing/analytics). We do not control subsequent use of your personal data by such third parties.

9.4 Mobile app platforms. Our Apps run on third-party software platforms (e.g., Apple iOS, Google Android). Your usage is also subject to the platform provider’s terms and privacy policy.

9.5 Third-party use and liability. Where we share information with event organisers, sponsors, brands or social media platforms, those third parties act as independent controllers for their own use. Their use is governed by their privacy policies and terms. We use reasonable endeavours to select reputable third parties, require limited-purpose processing and appropriate safeguards.

10 YOUR RIGHTS IN RELATION TO YOUR INFORMATION

10.1 You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected.

10.2 Subject to conditions, you may:

• request access to your personal data;
• request correction of personal data we hold about you;
• request erasure (subject to legal exceptions);
• object to processing based on legitimate interests (including direct marketing) where your rights and freedoms are impacted;
• request restriction of processing (e.g., accuracy checks, unlawful use where you prefer restriction over erasure, retention for legal claims, pending verification of overriding grounds);
• request data portability (structured, commonly used, machine-readable format) for automated information you consented to provide or that we used to perform a contract; and
• withdraw consent at any time (we may be unable to provide some services thereafter).

10.3 Write to: Ticket Wala LLP, Room 703, 7th Floor, Hussain Trade Centre, New Challi, Karachi – 74200.

10.4 Please quote your name and address and provide brief details of the information sought or to be corrected (to help us locate your data).

10.5 We will require proof of identity before providing details of any data we hold.

10.6 We try to respond to legitimate requests within one (1) month. Complex or numerous requests may take longer; we will notify you within one (1) month and keep you updated.

10.7 We may charge a reasonable fee where a request is manifestly unfounded, excessive or repetitive, or for additional copies; alternatively, we may refuse in these circumstances.

11 COOKIES

11.1 We use cookies to store and collect information about your use of our Websites. Cookies are small text files stored by your browser. They enable personal settings and preferences to improve your experience. See our Website “cookies policy” for details.

12 WHERE WE STORE AND PROCESS YOUR INFORMATION

12.1 Data we collect may be transferred to and stored by our suppliers or Affiliate companies (including staff engaged in fulfilling requests, processing payments and support services). By submitting your personal data, you agree to this transfer, storing or processing. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Notice.

13 YOUR CONSENT AND CHANGES TO THIS PRIVACY NOTICE

13.1 We reserve the right to amend or modify this Privacy Notice. If we do so, we will post the changes on our Websites and Apps. Please check the Privacy Notice whenever you submit information to us.

13.2 If purposes for processing change, we will contact you as soon as practicable and seek your consent where the change relates to a new, additional purpose.

14 USE OF YOUR PERSONAL INFORMATION SUBMITTED TO OTHER WEBSITES

14.1 Except as expressly included in this Privacy Notice, this document addresses only the use and disclosure of information we receive about you or collect from you.

14.2 If you disclose your information to others (e.g., websites we link to), different rules may apply to their use/disclosure. We are not responsible for third-party privacy practices even if accessed via our links.

14.3 Please check each website’s policy and contact the owner/operator if you have concerns.

15 DATA RETENTION

15.1 We will retain your personal data only for as long as you have consented to it or as necessary to provide services or fulfil the purposes collected, including legal, accounting or reporting requirements.

15.2 Retention periods consider the amount, nature and sensitivity of data, risk of harm from unauthorised use/disclosure, purposes of processing and whether they can be achieved by other means, and legal requirements.

15.3 In some circumstances you can ask us to delete your data.

15.4 In some circumstances we may anonymise your personal data for research/statistical purposes, in which case we may use this information indefinitely without further notice.

16 FURTHER INFORMATION

16.1 If you would like to let us know about something we have done, or failed to do, whether positive or negative, please let us know. Your comments enable us to learn and continuously improve.

16.3 Questions, comments and requests should be addressed to FAO Client Services Director at [email protected].

17 YOUR DUTY TO INFORM US OF CHANGES

17.1 It is important that personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

17.2 You acknowledge and agree that it is your responsibility to review our Privacy Notice, as updated from time to time and made available on our platform. By signing in or otherwise accessing and using our services, you are deemed to have read, understood and consented to the Privacy Notice (including updates). We have no further obligation to notify you beyond posting the updated Privacy Notice on the platform.

17.3 If your personal details change, please help us keep your information up to date by notifying us at [email protected].